At Nystravia INC, we want every customer to feel confident when shopping with us. If your purchase does not meet your expectations, please review the following return and refund guidelines to understand the available options.
1. Return Eligibility
Customers may request a return within 30 days of receiving their order, provided that the following conditions are met:
- The item is unused and remains in its original condition.
- The item is returned with its original packaging and included accessories, where applicable.
- Proof of purchase or a valid order number is provided.
- The return request is submitted within the designated return period.
Items that show signs of excessive use, damage caused after delivery, or missing components may not qualify for a return.
2. How to Start a Return
Please follow the steps below to initiate a return:
Step 1 — Contact Our Team
Email us at support@nystravia.eu.cc with your order number, the item you wish to return, and the reason for your request.
Step 2 — Receive Return Instructions
Our support team will review your request and provide the applicable return instructions. Please wait for confirmation before sending any items back.
Step 3 — Prepare Your Package
Securely package the item and include the relevant order information to help us identify your return.
Step 4 — Ship the Return
Send the approved return to the address provided below or as otherwise instructed by our support team.
3. Return Shipping Address
All approved returns should be directed to:
Nystravia INC
815 REICHERT AVE
NOVATO, CA 94945
United States
Please contact our customer support team before shipping your return to ensure that the package is properly documented and can be received.
4. Return Shipping Costs
Unless the return is due to an incorrect, defective, or damaged item attributable to us, customers are generally responsible for the cost of return shipping.
If an item arrives damaged, defective, or different from what was ordered, please contact us with your order details and supporting photographs. We will review the situation and determine an appropriate resolution.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return results from an error on our part.
5. Refund Processing
Once your returned item has been received and inspected, we will notify you of the refund decision.
If approved:
- The refund will be issued to the original payment method.
- The refunded amount will reflect the eligible purchase amount.
- Any applicable deductions will be communicated before the refund is finalized.
- Processing time may vary depending on your bank or payment provider.
Please allow approximately 5–10 business days for the refund to appear after it has been processed. Additional time may be required by your financial institution.
6. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, contains a defective item, or does not match your purchase confirmation, please contact us as soon as reasonably possible.
To help us review the issue, include:
- Your order number.
- A brief description of the problem.
- Clear photographs showing the item’s condition, where applicable.
After reviewing the information, we will work with you to determine an appropriate solution, which may include a replacement or refund where applicable.
7. Order Cancellation
If you need to cancel an order, contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests before an order enters processing or shipment.
Once an order has been shipped, it can no longer be canceled through the original order process. You may instead follow the return procedure outlined in this policy, subject to eligibility.
8. Exchanges
If you wish to exchange an eligible purchase, please contact our customer support team first.
Exchange requests are subject to product availability and review. If an exchange cannot be arranged, an eligible return and refund may be considered instead.
9. Important Notes
- Returns must be requested within the stated 30-day period.
- Unauthorized returns may experience processing delays.
- Customers should retain their return tracking information until the return has been completed.
- Refunds cannot be issued for items that have not been returned or otherwise resolved through an approved arrangement.
- This policy does not limit any consumer rights that cannot be excluded under applicable law.
10. Contact Us
For return requests, refund questions, or assistance with an order, please reach out to our team:
Phone: (442) 262-0825
Email:
john@nystravia.eu.cc
support@nystravia.eu.cc
We appreciate your understanding and thank you for shopping with Nystravia INC.